Terms of service

Welcome to DONIKAL. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. General

Throughout these Terms, "DONIKAL", "we", "our", and "us" refer to DONIKAL. "You" refers to the customer, visitor, or user of our website.

By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.

2. Products and Services

We strive to ensure that all product descriptions, images, prices, and availability are accurate. However, errors may occasionally occur. We reserve the right to correct any errors, update information, or discontinue products without prior notice.

Product images are for illustrative purposes only. Actual products may vary slightly.

3. Pricing and Payment

All prices are displayed in the applicable currency and include VAT where required by UK law unless otherwise stated.

We accept secure payments through trusted payment providers. Orders will only be processed after payment has been successfully authorised.

We reserve the right to refuse or cancel any order if fraudulent or unauthorised activity is suspected.

4. Order Acceptance

After placing an order, you will receive an order confirmation email. This confirmation does not constitute acceptance of your order.

We reserve the right to cancel or refuse any order due to:

  • Product unavailability

  • Pricing or description errors

  • Payment verification issues

  • Suspected fraud or unlawful activity

If payment has already been taken, a full refund will be issued.

5. Shipping and Delivery

Orders are typically processed within 1–2 business days.

Estimated delivery time is 3–4 business days.

Delivery times are estimates only and may vary due to circumstances beyond our control.

6. Returns and Refunds

Our Return & Refund Policy forms part of these Terms.

Customers may return eligible items within 30 days of delivery in accordance with our Return & Refund Policy.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, product descriptions, website design, and other materials, is the property of DONIKAL or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, or commercially use any content without our prior written permission.

8. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to interfere with website security or functionality.

  • Upload malicious software or harmful code.

  • Copy, scrape, or misuse website content.

  • Violate any applicable laws or regulations.

9. Limitation of Liability

To the fullest extent permitted by law, DONIKAL shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products.

Nothing in these Terms excludes or limits liability where such exclusion is prohibited under applicable UK law, including liability for fraud, death, or personal injury caused by negligence.

10. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or services provided by those websites.

12. Changes to These Terms

We reserve the right to modify these Terms at any time. Updated versions will be published on this page with a revised Effective Date. Continued use of the website after changes are posted constitutes acceptance of the updated Terms.

13. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless otherwise required by applicable consumer protection laws.

14. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

DONIKAL

Email: contact@donikal.com

Phone: +44 0337-591-4717

Address: 20 Boston Ct, Palmersville, Newcastle upon Tyne NE12 9RA, United Kingdom