Privacy policy

At DONIKAL ("we", "our", or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you visit our website or place an order, we may collect:

  • Name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through our payment providers)

  • IP address and device information

  • Browser type and website usage data

  • Order history and customer service communications

How We Use Your Information

We use your information to:

  • Process and fulfil your orders

  • Provide customer support

  • Send order confirmations and shipping updates

  • Process payments securely

  • Prevent fraud and unauthorized transactions

  • Improve our website, products, and services

  • Comply with legal obligations

  • Send promotional emails only if you have chosen to receive them

Cookies

Our website uses cookies and similar technologies to:

  • Keep your shopping cart active

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic and performance

  • Support advertising and marketing activities where applicable

You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

Payment Security

We do not store your complete payment card information. Payments are processed securely through trusted third-party payment providers using industry-standard encryption.

Sharing Your Information

We only share your information with trusted service providers when necessary, including:

  • Payment processors

  • Shipping and delivery partners

  • Website hosting and technology providers

  • Fraud prevention and security services

  • Legal authorities when required by law

We do not sell or rent your personal information to third parties.

Data Retention

We retain your personal information only as long as necessary to:

  • Complete your orders

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

Your Rights

Depending on applicable UK data protection laws, you may have the right to:

  • Access your personal information

  • Correct inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Request a copy of your personal data

  • Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

Data Security

We use appropriate technical and organisational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of internet transmission or electronic storage is completely secure.

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated Effective Date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us:

DONIKAL

Email: contact@donikal.com

Phone: +44 0337-591-4717

Address: 20 Boston Ct, Palmersville, Newcastle upon Tyne NE12 9RA, United Kingdom