Shipping policy

Thank you for shopping with DONIKAL. We are committed to delivering your order quickly and securely. Please review our Shipping Policy below.

Order Processing

  • Orders are processed within 1–2 business days after payment has been successfully confirmed.

  • Orders are processed Monday through Friday, excluding UK public holidays.

  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Delivery Time

Estimated delivery time is 3–4 business days after your order has been dispatched.

Please note that delivery times are estimates and may be affected by factors beyond our control, such as severe weather, customs procedures, or courier delays.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any available free shipping promotions will be clearly shown on our website.

Order Tracking

Once your order has been dispatched, you will receive tracking information by email (where available).

You can also track your order anytime through our Track Your Order page.

Delivery Address

Please ensure your shipping address is accurate before placing your order.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our Customer Support team. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged Deliveries

If your order arrives damaged, defective, or incomplete, please contact us within 48 hours of receiving your package.

Please include:

  • Your order number

  • A description of the issue

  • Photos of the product and packaging (if applicable)

We will arrange a replacement or refund where appropriate.

International Shipping

International shipping may be available to selected destinations. Delivery times, shipping costs, customs duties, taxes, and import fees vary by destination and are the responsibility of the customer unless otherwise stated.

Contact Us

If you have any questions regarding shipping or your order, please contact us:

DONIKAL

Email: contact@donikal.com

Phone: +44 0337-591-4717

Address: 20 Boston Ct, Palmersville, Newcastle upon Tyne NE12 9RA, United Kingdom

Our customer support team aims to respond within 24 business hours.