Payment Policy

Payment Policy

Effective Date: January 1, 2026

At DONIKAL, we are committed to providing a secure, simple, and reliable payment experience for all our customers.

Accepted Payment Methods

We accept a variety of secure payment methods, including:

  • Visa

  • Mastercard

  • American Express

  • Maestro

  • Apple Pay

  • Google Pay

  • Shop Pay

  • PayPal (where available)

The payment methods displayed at checkout may vary depending on your location and device.

Payment Security

Your security is our priority. All payments are processed through trusted third-party payment providers using industry-standard SSL encryption.

DONIKAL does not store your full credit or debit card information on our servers.

Payment Authorization

When you place an order, your payment will be authorized and charged at the time of purchase.

If payment authorization is unsuccessful, your order will not be processed.

Currency

All prices displayed on our website are shown in the applicable currency for your region. Any taxes or shipping charges (where applicable) will be clearly displayed during checkout before payment is completed.

Fraud Prevention

To protect our customers, we reserve the right to verify payment information and cancel or refuse any order suspected of fraud, unauthorized activity, or misuse.

If additional verification is required, our customer support team may contact you before processing your order.

Payment Issues

If you experience any payment problems, please:

  • Verify that your payment information is correct.

  • Ensure your card has sufficient funds.

  • Contact your bank or card issuer if your payment is declined.

  • Contact our customer support team if you need further assistance.

Refunds

Approved refunds are issued to the original payment method used for the purchase.

Once processed, refunds typically appear within 5–10 business days, depending on your bank or payment provider.

For more information, please refer to our Return & Refund Policy.

Contact Us

If you have any questions regarding payments, please contact us:

DONIKAL

Email: contact@donikal.com

Phone: +44 0337-591-4717

Address:
20 Boston Ct
Palmersville
Newcastle upon Tyne NE12 9RA
United Kingdom