Return & Refund Policy

 

At DONIKAL, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. This Return & Refund Policy complies with applicable UK consumer protection laws.

30-Day Return Policy

You may return your order within 30 days of receiving your item(s).

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging with all included accessories.

• Proof of purchase (such as your order confirmation or receipt) is required.

Free Return Shipping

We provide free return shipping on all eligible returns within the United Kingdom. Once your return request is approved, we will provide return instructions.

No Restocking Fees

We do not charge any restocking fees for returned items.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved:

• Your refund will be issued to your original payment method.

• Refunds are typically processed within 5–10 business days, depending on your payment provider or bank.

Shipping charges (if any) are non-refundable unless the item is defective, damaged, or incorrect.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery. We will resolve the issue promptly by offering a replacement or a full refund at no additional cost.

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

Non-Returnable Items

For hygiene and safety reasons, certain products cannot be returned once opened or used unless they are faulty.

We do not have any final sale items.

Exchanges

If you would like a different item, please return the original product for a refund and place a new order.

Order Cancellations

Orders may be cancelled before they are processed for shipment. Once an order has been dispatched, it must be returned following the standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

DONIKAL
Email: contact@donikal.com
Phone: +44 0337-591-4717
Address: 20 Boston Ct, Palmersville, Newcastle upon Tyne NE12 9RA, United Kingdom